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If You Don't Get A Response From Support

If you've reached out to support and haven't received a response, here are some potential reasons.

I've emailed Pixton Support and haven't received a response! What can I do?

If you've emailed us at support@pixton.com and haven't received a response, there is a chance our responses are being set to junk mail or blocked by your organization. When an email from us to you has bounced previously, we are unable to get our response to you afterwards. Here are some possible solutions:

  1. Add support@pixton.com as a contact in your email to ensure our message doesn't go to your junk mail inbox and to bypass spam filters and then email us again.

  2. Fill out the contact form again with a secondary or personal email address different than the one provided previously so that we can reach out to you at an alternative email address.

  3. Call us at 1 (888) 774-9866 and leave us a voicemail with your alternative contact information.